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Shipping & Returns

SHIPPING POLICY

Blue Nova Blue Jet ships the ordered products by you to the address you provided at the time of the order. In the case of downloads, a hyperlink or hyperlinks will be provided.


Shipping and handling fees are on per-products basis. During checkout process you will have to select the shipping method and associated fees.

Note that the provided delivery dates are based on the date the product is registered at the post office. Allow up to 5 business days for initial preparation, packaging and registering to the post office. Blue Nova Blue Jet will perform delivery as quickly as possible after acceptance of your order. Delivery time are estimated and can vary.


You become the owner of the products you have ordered as soon as Blue Nova Blue Jet gives them to the carrier. You will assume all risks related to the products ordered and Blue Nova Blue Jet will not be liable for their loss or destruction.


For any product delivered outside Canada, you are responsible for all customs brokerage fees and any other fees related to exporting outside Canada.


Delivery of products is subject to the carriers (i.e. Canada Post) rules. You agree to comply with does rules, for example, it is your responsibility to recovered any product that the carrier was unable to deliver because of your absence from the delivery location at the time of delivery.


No delivery will be made to post office box.


Blue Nova Blue Jet must have received the full payment for the products before proceeding with their delivery.



RETURN POLICIES

You may return products to Blue Nova Blue Jet before 7 days after receiving them. The invoice, the order number and the returning authorization number must be with the returned product. You must get an returning authorization number before returning any product. Contact us at return@bnbj.ca as soon as you detect any problem with the product.


Returning products for reasons other that defect, you assume the delivery charges and legal risks for products returned.


If a product was damaged during transportation, you must not accept the delivery and specify it to the delivery service for return.


Some products are identified and sold as “as is”, those sales are final and the products can not be returned.


Upon receipt of returned products, any sum debited from your credit card account by Blue Nova Blue Jet related to the returned product, except handling and shipping charges will be credited as soon as possible on the condition however that the product is returned in the same condition as it was at the time it was delivered to you.


DOWNLOADED PRODUCTS RETURN POLICIES

No exchange and refund are granted for downloaded products.


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